Tuesday, February 8, 2011

Clarifying Lansinoh's involvement in the My Charming Kids breast pump promotion

A number of people have been discussing the giveaway of Lansinoh® Affinity® Double Electric Breast Pumps on a blog called My Charming Kids, understood to be authored by Jennifer McKinney. This giveaway was first announced on Feb. 1, 2011 and brought to the attention of Lansinoh on Feb. 4, 2011.

The Lansinoh team typically responsible for interfacing with bloggers and other media contacts, and approving requests for product reviews and giveaways, has not been in contact with Ms. McKinney nor knowingly supplied her with product. On Feb. 4 and 7 we addressed consumers' questions about our involvement and stated through e-mail and on Twitter that we had not provided the product or approved the promotional giveaway.

Late in the day on Feb. 7, Lansinoh was informed that Ms. McKinney was in fact part of a sampling effort carried out by a third-party service provider. Due to an unfortunate breakdown in communication, Lansinoh was not informed that four Affinity® Double Electric Breast Pumps were indeed provided to Ms. McKinney. Lansinoh is taking steps to address the breakdown in the approval process that contributed to this misinformation.

Lansinoh does not support or endorse the blog My Charming Kids or @MckMama. We appreciate the Lansinoh moms who raised questions about our involvement and the thoughtful messages we've received surrounding this matter. Lansinoh takes the needs of breastfeeding moms seriously and always encourages feedback.

We apologize for this miscommunication. As always, we remain dedicated to breastfeeding moms. If you have further questions, please direct them to Lansinoh's customer service team at CustomerService@Lansinoh.com.

102 comments:

Anonymous said...

Who is this "third party"? Is it accurate to say that if she was telling people "Lansinoh" provided her with the pumps that she was telling the truth or not telling the truth? Wouldn't she know who she received the pumps from?

Anonymous said...

Can you please clarify what "third-party service provider" means? Like a retailer? The reason we have so many questions is that Ms. McKinney is not sharing details with us.

Thank you for taking the initiatvive to clear things up and get the bottom of this.

Anonymous said...

This has all been handled very poorly. It is sad to see that you fell victim to the MckMama haters who probably sent you 1,000 reasons why she is a horrible person. You should have remained neutral until you got to the bottom of it instead of playing the game they wanted you to play. Someone is not handling the social media department very well there at Lansinoh, which makes me sad. You should be for all breastfeeding moms, including MckMama, instead of choosing sides. Clearly you were wrong here, and your apology was poor.

A Blogger said...

Ouch. If Jennifer thinks in ANY way that that was Lansinoh's "retraction" she's sadly mistaken. That was anything BUT. If that were my name they were referring to in the above link, I'd be embarrassed and humiliated beyond words.

Fact is: Jennifer lied. She lied to each and every one of her readers. She CHOSE -- after rattling off the 'I'm flawed and complicated like an onion' garbage to garner sympathy for her dispicable choices -- to MISREPRESENT LANSINOH'S INVOLVEMENT in her four pump attempt to get more readers so they could eventually back her latest scheme.

She misrepresented Lansinoh's involvement. Period. When a simple sentence stating how she came to receive the pumps would have been the best and most honest approach, SHE CHOSE TO ELEVATE HERSELF ONCE AGAIN MAKING PEOPLE BELIEVE SHE HAD A RELATIONSHIP WITH A COMPANY WHO DIDN'T EVEN KNOW WHO SHE WAS.

Jennifer Mckinney is nothing but a fraud who thinks she's somebody. She is a fraud. She dresses up like a Christian for clicks, but she doesn't know Jesus. Not even a little bit.

Hopefully, Lansinoh will catch on to what Focus on the Family, Compassion International, BlogHer and all the other companies already know and do the same as them and remove themselves from any relationship with this pathological liar.

Anonymous said...

Thank you for taking the time to sort thru and verify this. Some bloggers think they are above the law and don't need to follow rules. Jennifer Mckinney has shown her true "christian" colors yet again.

Anonymous said...

While I'm relieved that Lansinoh did not DIRECTLY supply this woman with product to "give away", I am saddened that Lansinoh is in any way connected to her. Her giveaways seem to raise many questions in regards to how they are run, how she chooses her winners, said winners not receiving product and much, much more. Unfortunatly, you were pulled into her train wreck and for that I feel terrible for you!!!

Anonymous said...

What a way to not accept any responsibility Lansinoh. I would think before tweeting from the rooftops you had no part of this you could have checked facts a little better before making anyone seem like they were the one being dishonest!

Anonymous said...

That's a pretty crappy "apology."

Amanda said...

I am astonished at how your company handled this issue. Your company quickly jumped to say that you were not involved with this giveway and send out a very curt tweet denying any involvement. I am not an avid reader/follower of Jennifer McKinney, but I am disappointed in your quick decision to deny any involvement with her. You glossed over the fact that you were wrong and your were in fact involved in the give away. You chose to believe information sent to you by someone that may have the intention of discrediting this blog writer, before you completed thorough investigation of the information.

If your PR company did indeed handle the contact with Mrs. McKinney, it is your responsibility to be aware of the give away. Your PR company represents your company. If this is not the situation, then you should fire your PR company. The rash decision to fire your PR company makes as much business sense as your rash decision to discredit a blog writer. I feel certain that the readership of Mrs. McKinney is far less than the number of people your company touchs. I think it only appropriate to issue a sincere apology to Mrs.McKinney rather than the "sorry we don't know everything about our products" excuse your provided.

Anonymous said...

You are basically calling her a liar.

shanemotb said...

I'm calling you out on this one.... Why is it that you DID provide something to someone to give away, forced them to use your name via new regulations on blog give-aways, got FREE advertising out of the deal and are now backpedaling???? I have always been a huge supporter of your products, but I can't stand the thought of you cheating someone and tarnishing their good name when you got FREE advertising on a well trafficked blog and you actually DID provide the goods that were given away!

I have made sure that EVERY mommy group I am a part of has read BOTH sides of the story, and we are all appalled. NONE of us will be using, recommending, or buying your products any time in the near future. We will also be taking every chance to let others know what underhanded business practices you are engaging in. Shame on you!

Anonymous said...

As a breastfeeding mother, I have enjoyed using your quality products for years. However, because of your poor attempt at "clarification" regarding your involvement or lack thereof with the giveaway with the blog MckMama, I will no longer be purchasing Lansinoh products. This saddens me, but supporting a company that will not be truthful in such a trivial situation saddens me more. I hope to see this situation totally resolved and then I will, again, gladly use Lansinoh products as well as encourage other mothers to do so. And so now, I wait, and spend my money on another company's products.

RP said...

Thank you for your gracious and professional response to this drama. Had Ms. McKinney simply stated that the pumps had come from [Insert Mysterious, Elusive, Third-Party Supplier Here] in the first place, you would not be forced to deal with this ridiculous drama. She could have been forthcoming about the craziness of the "misunderstanding" but instead she chose to play the victim card (again) and work her rabid lemming followers up in to a frenzy by passive-aggressively asking them to boycott your products (ironically, by saying "I'm not going to boycott, BUT").

Your products are amazing and as a breastfeeding (and pumping) mother of two, I will certainly continue to give you my business and to share with my friends my satisfaction with your company.

Anonymous said...

I'm really disappointed in how this was handled.

Anonymous said...

As a long-time customer of Lansinoh, as well as a reader of the Mckmama blog, I'm sad to see how you responded to the events surrounding the breast pump giveaway. I fear you may have been influenced by a vocal minority of people who do not like Mckmama for various reasons. They don't like her parenting advice, they don't like that she is a Christian and shares her faith unapologetically, they don't like how she dresses, etc. etc, and have sought discredit and destroy her at every turn. Her private life has been dug up and been put on display in an attempt to shame her. Now, not being privy to what all transpired as it relates to this giveaway, and not knowing what exactly your communications people had knowledge of, before you made Ms. McKinney out to look like a liar in the matter, a responsible company would have fully researched the issue first. Instead, you speak out against any involvement with her via Twitter, and now have to retract. But in the meantime, damage was done.

Anonymous said...

I totally agree with shanemotb...could not have written it better myself!!! Jennifer deserves an apology asap!! Why in the world would she have a reason to lie about this?

Anonymous said...

Jennifer McKinney's track record of lying, plagiarism and theft speaks for itself. Thank you for clearing up this issue and taking the high road. I hope that other sponsors out there see this as a wake up call that some bloggers are not worth the headache and potential damage to their brand.

I stand by Lansinoh's position in this and am happy to see that you clarified the situation and did so with dignity and respect.

gina said...

This is ridiculous. How can a company as well known and family focused as Lansinoh be so brazenly unjust? Jennifer McKinney did, in fact, provide you with FREE advertising. Four moms now have the benefit of a top of the line breast pump and all Lansinoh feels they should do is sidestep? Wrong. Just wrong. McMamma is a well intentioned mom and that is all. No evil lurks in the darkness. Supporters abound for her and haters well, spread hate. I for one will continue to back Jennifer and will be looking for a REAL apology very soon from this company.

RP said...

I'm not certain why anyone things Lansinoh owes Jennifer an apology. They deleted their twitter comments, and issued a statement explaining what happened. They didn't do anything wrong. Did I miss some press release in which they called her a horrible person shat from the bowels of hell? Just because you infer that Lansinoh has called her a liar doesn't make it so.

Anonymous said...

What a terrible apology. It's not the "miscommunication" it's the deliberate mischaracterization of this woman's character and actions without spending a bit of time to find out the truth.

As far as I can tell, MckMama followed all applicable guidelines here. I'm not sure why you would not just actually apologize for your mischaracterization of her character and actions. Whatever her previous misbehavior might be (and I don't know), Lansinoh is the wrong here even if you refuse to actually come out and admit it. Your PR company acted as your agent in this giveaway. The fact that you (apparently) didn't know is not material. Frankly, given how active you appear to be in digital media, I find it hard (impossible even) to believe that you were not aware of every single blog that PR company was contacting. But I guess I'll just take your word for it.

And a giveaway on a blog is not an endorsement of the blog any more than a commercial run during a television program is an endorsement of that program. It's simply a means to reach an audience. Give me a break.

If this is how you treat people who love and promote your products, I'd hate to see how you treat those who criticize you. Unbelievable.

Anonymous said...

Lansinoh doesn't owe Jennifer McKinney an apology. Jennifer had all of the information at her disposal to quell the controversy much earlier. She was banking on the idea that she would be able to get more attention. All she succeeded in doing was ruin her own reputation as someone who omits information to get blog traffic. Good luck getting sponsors again. I wouldn't go near her and risk my brand on someone who seems to change their mind on a dime about whether a company is generous or out to get her.

If she was so thankful for almost $600 worth of breast pumps, why didn't she link back to Lansinoh? Easy: because she knew she didn't owe THEM anything. She knew she didn't get them directly from Lansinoh otherwise she would have linked back to the "sponsor" like she has for every single other giveaway she's ever done.

She knew she owed them nothing and acted in accordance with that knowledge. That's all the proof anyone, including future potential sponsors needs. Not one link back for a generous gift that she got traffic for? Because she knew she didn't owe Lansinoh for it. Whether "required" or not, she never linked back and that's not only a major blogging faux pas, but also unethical. She also traded on the Lansinoh brand to get reader's attention. She used Lansinoh and she got burned.

Smoking.Gun.

Denise said...

I seriously wouldn't worry about losing too many customers. JM's sheeple do not a great number make.
Run as far away from MckmAmA as you can, she is toxic to say the least.
I don't see how you could have handled any differently or better, you weren't involved in the first place, you werent't involved with this giveaway, period period.

Anonymous said...

I think it's really sad that people will stop using a product because of a blogger. She did not handle this situation very well and her passive aggressive jabs at the company is shameful.

Anonymous said...

I am very disappointed in how you handle this. She was simply someone who loved your product and promoted it. How can you treat someone that loves your product so much so badly? Don't let some very rude and jealous people sway you. It's quite unbelievable that you would treat someone who is such a fan of your products this way.

Anonymous said...

This was not meant to be an apology, but an explanation. Lansinoh is stating that they were not directly involved with her, and McKinney misrepresented her affiliation with the company. There is obviously a third party involved as a link between McKinney and the company, and when McKinney claimed the pumps came directly from the company, she was lying. She did not link to the company, and she knew where the pumps were coming from, but chose not to disclose that. Perhaps those of you demanding apologies should be directing that to someone else. Please step back and realize that if things were as she stated, she would have handled this much differently, and you are not really helping anything by harassing a company that had no involvement in her dishonesty.

Lisa said...

I would love to be counted as someone who thinks you handled this professionally and responsibly. As another commenter mentioned, Mrs. McKinney's reputation speaks for itself. I appreciate your forthrightness when Mrs. McKinney was unwilling to do the same. When the times comes for me to choose breastfeeding products, I will be proud to choose Lansinoh products!

Anonymous said...

I am very disappointed in the way Lansinoh handled this issue. Please do more verification in the future than what appears to have been done in this case.
I am appalled by the 'high school drama' that some people create all in the name of 'truth.'

Anonymous said...

I am very sad at the way you handled this situation. This mommy blogger followed all the correct steps to hold a giveaway on her blog, and received the product from you. You jump the gun in saying she was wrong before you did your own research. What a sad way to represent your company, and what a sad apology.

Anonymous said...

Just wanted to add that I'm also proud to use Lansinoh products and plan to fully support your company in the future. I think it's a very classy move to post this explanation and retract the other tweets even though I don't think the tweet retractions were necessary. It does not appear that Jennifer McKinney will be following suit and accepting any responsibility for her part in this issue.

Bevy Lucy Ruthy said...

Wow - well that's a better written letter than the last one and I applaud you Lansinoh for owning up to your part of the miscommunication.

Pretty rough though the patch of denial you drug us thru. Thinking that giving away four FREE double breast pumps is a BAD thing.

As it says in the book of social etiquette - 'No good deed will go UNPUNISHED' and I suppose that applies here.

God bless MckMama and the people who recieved the double breast pumps APART from Lansinoh admitting they were part of the blessing. You could've received the blessing.

But I thank you for clarifying AGAIN your part of this muddy swampy mess.

GOD BLESS YOU MCKMAMA!

Anonymous said...

To the commenter claiming she was just someone who loved their product: Why do you think this? She clearly misled her readers and made a false claim about the company and they are setting the record straight. Why are you ignoring the blatant facts in front of you to defend someone you don't even know? Do you not think a huge company like this with legal staff wording their statements would be sure to set things right if they were actually in the wrong here? Of course they would. So why on earth would you insist it could never be that Jennifer has been dishonest yet again? She did not get the pumps from Lansinoh. Period. How is the company treating her poorly by stating that fact? How should their apology read? "Sorry, Mrs. McKinney, that you chose to mislead your readers in an attempt to give people the impression you had a connection with our company and it backfired on you"?????

Seriously, wanting something to be true doesn't make it so. I know it's tough to come to terms with the idea of someone you admired not being who you thought they were, but it happens.

Anonymous said...

The 'other site' claims to be telling the truth about Mckmama. Why then is someone asking the commenters not to place a link in these comments back to their site? They should be excited about exposing the truth about this Lansinoh incident to many others, shouldn't they?

Anonymous said...

Regardless of who is right and who is wrong, I am completely appalled at how Lansinoh chose to handle this situation. I think it was unprofessional. As a breastfeeding mom who still plans on having more children and breastfeeding them, I will no longer be purchasing any Lansinoh products. Medela will get my full business now.

Anonymous said...

WOW. Talk about damaging my image of a brand, great job Lansinoh!

The choice to apologize is up to you, as a company and brand image. The fact that this whole matter has been brought to the attention via social media - is a HUGE #FAIL on your part. This shouldn't of been handled as such, and now is time you consider some damage control.

It's unfortunate there is SO much hate in the world, and it's even MORE unfortunate when brands contribute to it.

Anonymous said...

Way to STILL not take responsibility in YOUR "breakdown in communication" Lansinoh. It's sad to see a ONCE respected company handle this the way you have. To let yourself be swayed by the minority of people who's goal is too spread malice speaks volumes about you.

Even if you make a good product I would have a hard time recommending it to anyone. Yes, Jennifer has made mistakes in the past but she has actually apologized for them...

Anonymous said...

I will be telling everyone I know how wonderful your products are (they are!) and how you handle issues with integrity. Had Jennifer truly believed the pumps were from your very generous company (she herself said the pumps were worth $600) why wouldn't she have linked back to you? I believe it was because she knew they were not directly from you. The picture she used on her blog for the giveaway made reference to a "new packaging concept" just for her. Very misleading. Many companies have distanced themselves from her and for good reason. I applaud you for standing up for the truth and will tell all my friends and family about your company and products!

Anonymous said...

Thank you so much for addressing this issue! I cannot fathom the emails you have received & I appreciate you taking the time to clarify the confusion.

Jennifer McKinney is manipulating, conniving, unethical, dishonest, egotistical & disgraceful. What she puts her innocent readers through is unacceptable. She has been dropped by numerous professional organizations/corporations & I'm sure has beyond damaged any future relations with other professional companies. At this point she has gotten desperate, as it's clear for all to see.

I will be recommending your company to all I know! Again, thank you for taking a stand & for stating you do not support her or her blog.

Best wishes!

Anne said...

I think Lansinoh's products should speak for them, not this stupid scandal with a mommy blogger known for drama.

Those who say they are never using Lansinoh's products anymore over this are really just punishing themselves. Many women know and love this brand and won't let politics come between us and a trusted product.

Anonymous said...

This is why I bottle feed.

Anonymous said...

Why should Lansinoh apologize to MckMama? She said she got the pumps directly from Lansinoh and that is NOT the case. She got them from a "third party", whoever that might be, know one knows. I am glad Lansinoh stood up against Mckmama, and yet another one of her many, many lies.

Anonymous said...

Interesting to me that many of the bashers of Jennifer M., are so quick to believe everything Lansinoh says when it's obvious they weren't very thorough in their first remarks. It seems like Lansinoh's supposed "apology" falls far short to me. I feel more confident in the information provided by Jennifer M, than by Lansinoh's remarks. I'm not a huge follower of Jennifer M's blog, but I do read it at times. Unless Lansinoh can provide addtl information to make me think otherwise, I will never be a Lansinoh customer and will encourage my friends to do the same. Lansinoh, I am extremely disappointed in you. I don't know who is doing your PR or decision making, but it's possibly time for a change.

I LOVE LANSINOH said...

Dear Lansinoh,

I wanted to congratulate you on the fact that you do not support nor endorse the My Charming Kids blog. If your lawyers and PR people actually took a look through the content of the site with a fine tooth comb, they would find hundreds of reasons why Lansinoh should not be involved there in any way. Jennifer McKinney is an opportunist looking for any kind of financial gain she can get through her blog no matter how she goes about doing it. The proof of that is all throughout her blog. MckMama followers are a 'special breed' of blog readers, and, as shown with the number of comments she receives in giveaways as opposed to her regular readers that comment, they are just out looking for the same opportunity. Product loyalty there is non-existent. For example, if another company comes along offering something for free, they'll jump ship on the previous company in order to get it. No loyalty whatsover.

Furthermore, in order to make up for any losses you might incur over this (believe me, it's less than a micro-drop in your bucket) - I will be actively promoting Lansinoh products on a local forum of mothers here in my hometown (there are about 20,000 active members). Thank you for being a classy company whom I am proud to endorse.

Many Blessings to you.

Lorri said...

Thank you for your truthful explanation about the McKMama situation. It's a shame that she left you to explain that the pumps came from a 3rd party when she could have simply stated that fact on her blog in the first place.

Your company's reputation has been boosted in my eyes and while my breast feeding years are long gone, I will happily endorse you to my younger friends and relatives.

Perhaps you need to ensure that your products are no longer distributed through a 3rd party without your prior permission.

Barb Dodge said...

I'M sorry to see this is how Lansinoh handles business. Taking sides with a very small very loud group of people is a very poor business decision. You notice how the negativity stems from anonymous comments; there is a reason for this.

At this point, I wouldn't consider purchasing Lansinoh products in the future. Word of mouth advertising, as you know, is very important. I'm disappointed to say the least.

Kristin Stegent said...

I do use and like some of Lansinoh's products. I do think it is extremely sad how this was handled on your part, Lansinoh. Even if you did not straight up supply the pumps for Jennifer's giveaway, why be so rude and act like it would be awful to be associated with her? She was tooting your horn, pulling for your products. I am not saying I will no longer buy your products or go around and bad mouth your company, but I do think this was very poorly handled and very sad.

Carly Smith said...

I do not understand why Jennifer Mckinney's supporters are here demanding an apology? Lansinoh did not provide the pumps to her. A third party did. Jennifer's lack of of appreciation by NOT linking to your site speaks volumes. By naming the product picture she used on her blog for the giveaway "NewPackagingConceptForMckMamaGiveaway_01" she was blatantly trying to mislead her readers as to her relationship with your company. Thank you for taking a stand against unethical bloggers. I will continue to use your products and make sure to tell my friends and family about your wonderful company.

Karin said...

Lansinoh, you did a great job of handling this issue with this "blogger". I love your products, and will continue to use them faithfully. Keep up the good work!

Anonymous said...

I am so, so sorry McKinney dragged you into her nasty web of lies and manipulation. You have done well to distance yourselves from her, and I would recommend you stay far, far away from now on ... just look at the toxicity she brings. :(

I love your products and will continue to use them with all future babies!

Anonymous said...

I am SO sorry, Lansinoh, you got pulled into Ms. McKinney's tangled web. This appears to be a no-win situation on your end due to her. Your company does not deserve to be dragged through the mud because of an unscrupulous blogger. Her past speaks for itself.

Anonymous said...

You should have checked your facts. Your company lost respect in a lot of peoples eyes. Some people are VERY jealous of Mckmama and the success of her blog and will do anything to tarnish her. You let those nasty people sway you before you fact checked thouroughly enough to make a eductated answer. Shame on you and then you don't even own up to it.

Anonymous said...

I am so glad to hear you are not associated with her blog..better for your company to keep your distance..

Anonymous said...

I support your response to this issue. Thank you for your products and support to families.

Anonymous said...

WHO CARES?

Anonymous said...

Lansinoh, could you maybe clarify your clarification? Did you supply the pumps or not? Doesn't really matter if you supplied them through a third party or not, just whether you supplied them. This is silly!!

Jennifer said...

There would be no controversy had Jennifer been upfront and honest about her product, and who she was representing. But yet again, she twisted words and truth to her advantage.

Anonymous said...

I will keep my comment very simple -

Thank you Lansinoh!!

Anonymous said...

Because of all the drama stirred up on this, I will have a hard time recommending Lansinoh.

Anonymous said...

Thank you for the clarification. I was truly a bit bothered that your company would have anything at all to do with Jennifer McKinney. I'm quite relieved to find this is not the case. I'm sorry that the Lansinoh name had to be associated with that woman at all.

Anonymous said...

Lansinoh, I am sorry you got caught in this high school drama orchestrated by grown women.

Anonymous said...

Well, she was telling the truth, based on this statement and the latest tweet, since it was posted by Lansinoh and clearly states "our latest giveaway".

Guess that clears it up.

Anonymous said...

I absolutely support your response. I don't have children yet, but I am a blogger. Ms. McKinney seems to feel that the rules don't apply to her, which makes the blogging community as a whole look bad.

Your response was measured and appropriate, and contrary to some opinions here, was not "name-calling".

I know what company I'll use for products in the (hopefully soon) future.

Anonymous said...

"We thank you for your continued support surrounding our latest giveaway. We are retracting our original, inaccurate tweets."

^^^ is your latest tweet. So that is saying you were wrong about the giveaway?

Anonymous said...

I am so sorry that your company had to be dragged through the mud because of a lying, manipulative blogger. I have used your products with 3 kids and may just get pregnant again jsut so I can use your products! No need to worry about the MckMama supporters not using your products, most never have to begin with.

Anonymous said...

You products are AMAZING. Your Lanolin cream saved me and helped me to continue to nurse all of my children well past 2 years old. I'm surprised Jennifer McKinney is "giving away" ANY breastpumps. She is a bottle/formula feeding Mommy (not that there is anything wrong with that!)so I was kind of surprised. Keep up the good work!

Melissa O. said...

One time my sister gave me a gift, but instead of giving it to me personally she gave it to my mom who gave it to me.

When I told people about the gift I said "Look what my sister got me". I did not say, "Look what my Mom gave me from my sister." Those of you who are anti-Mckmama (and I am neither for or against her), can't you see how this could have happened? Goodness gracious people.

Anonymous said...

Melissa O

Thank you, that makes much more sense then anything else I have read.

RA said...

I am saddened by the people who spend precious minutes of their day writing hateful comments and looking for ways to discredit people for no apparent reason. NO ONE is perfect. Not you, not me, not JM, NO ONE. Just Jesus ladies. I hope you find better ways to lift someone up today and love them instead of spewing venom. If you don't like MckMama, don't read it. If you don't like Lanisoh products, don't use em. Life's too short to be so miserable!

Anonymous said...

Melissa O, while a nice attempt that's not even remotely the same thing. The Federal Trade Commission has strict standards as to what you can and cannot say when doing an online giveaway.

Let me ask you this: would you tell everyone about your gift and then not give your mom credit for the gift at all? Would you pretend as though the gift just appeared in your lap, or would you give credit to your sister where it is due? Because if you feel it actually came to you from your sister, via your mom I'm sure you'd mention your sister at least right?

Jennifer didn't provide a link back to Lansinoh even though she does in every single giveaway she does. The reason why she didn't is because she didn't feel she owed this company who parted with many hundreds of dollars worth of equipment anything at all.

She didn't think they deserved the link back because she knew darned well they didn't give them to her, offer them to her or endorse her in any way. That's deceptive and it's proof she knew what she was doing.

Why do people rush to defend a blogger who has been proven to be a liar, plagiarist and thief? A blogger who has lied about associations with organizations before (Focus on the Family, who dropped her months earlier and then Jennifer claimed to be working on a project with them for example). I don't understand the lengths people go to to defend someone so unethical.

Everyone loved Lansinoh two days ago when Jennifer told you she was getting an apology. Now, all of sudden, Lansinoh is evil. Remember, the mention of an apology only came from Jennifer herself, nowhere else. Be careful who you believe. A known (and proven) liar or a reputable company that supports breastfeeding?

Anonymous said...

Incidentally, this "giveaway" was far from legal in many other respects too. She determines who can comment and enter on her blog. FTC standards prohibit that.

She also never discloses how she is choosing a winner. In fact, several people have asked her why she doesn't use Random.org or some other means to choose her winners and just today she's been deleting those comments as fast as they are posted on Facebook and her comments on her blog. She doesn't even allow the subject of how winners are chosen discussed.

In this giveaway there were well over 1000 entries and coincidentally 2 of the winners ended up being personal contacts of hers whose photos she had taken recently. Those odds, to anyone are staggering, but when you consider that despite getting thousands of entries over the years that her friends tend to win in a proportionately higher number than regular people....well, you do the math.

It's no wonder Lansinoh wouldn't have approved of this giveaway.

Anonymous said...

Melissa O, So if your sister gave you a Lansinoh breast pump you would say "Thank you Lansinoh for my gift!"? It's not a gift if the "giver" didn't even know they gave it in the first place. Lansinoh can't be held responsible for keeping track of every breast pump ever given unless they directly gave it. In this instance, they did not. A "third party" can mean many, many things. One of which could be a Babies R Us. Lansinoh should therefore be held responsible for knowing the whereabouts of every pump that leaves a BRU?

Thank you Lansinoh for the way you have handled this situation. I've enjoyed using your products in the past and will continue to do so in the future.

Kristin said...

I'm no longer breastfeeding, but you can guarantee I'll be buying your products for every baby shower I attend.

Well done, Lansinoh. You have handled yourself with grace and true business sense.

Thank you so much for your clarification.

Anonymous said...

I use, and will continue to use, Lansinoh products!

I'm also glad to hear that you are not affilliated with Jennifer McKinney or My Charming Kids.

~ Annie

Anonymous said...

For this particular giveaway, people had to guess how many bags of breast milk were in her freezer. The four nearest the exact number were the winners of the pumps. So in this case she did nothing wrong from what I understand.

Anonymous said...

Applause for handling this issue promptly and professionally. I will be using and recommending your products.

Sami said...

Kudos to the Lansinoh PR team for handling this mess. It's hard to predict how an unstable blogger and her minions will react, but I'm fairly confident your ethical business and stellar products will stand the test of time while MckMama and her abusive husband, foreclosures and criminal records will not.

Anonymous said...

Thank you for clearing this up. Jennifer McKinney should have been honest about this "third party dealer"...did she buy them at a store? She continues to lie and be deceitful, as well as ignore FTC rules about blog giveaways.

Anonymous said...

who is the 3rd party?

why the big mystery?? why not just SAY who this entity is??

Anonymous said...

Very well handled, Lansinoh. Your letter clearly and concisely explained your connection to this blogger: NONE.

I purchased Lansinoh products today to include in a baby shower gift for my niece. Another friend told me she keeps your lanolin creme on hand for everyday use, even though she no longer has babies!

Regardless of this situation, the quality of your products cause them to stand apart. Perhaps some of the people leaving comments here need to be reminded that four pumps with an approximate value of $600 were still very much gifted through this blog giveaway, even if provided from a source other than Lansinoh. Rather than challenge your company's ethics and policies, I would think that the blog author's practices should be examined for EVERYONE'S future satisfaction. The blog author also very much benefitted from the additional traffic to her blog.

I'm confident that there were lessons learned, practices examined and procedures tightened through this experience. Thanks, Lansinoh.

WG said...

To those that think that Ms. McKinney has followed correct FTC rules in terms of how this giveaway was handled, please do some reading for yourself instead of simply believing what a blogger tells you.

Thank you Lansinoh for continuing to provide details and clarity on this situation. I'm glad that at least one party is seeking a swift remedy to the drama.

Anonymous said...

I know everyone is very emotional about this topic, however, think of it from a business standpoint.

Mckmama has very publicly declared she banned Susan g komen ads because they earmark dollars for breast health through planned parenthood.

Lansinoh supports susan g komen and Plannedparenthood.

Mckmama lost an ad contract with blogger for plagiarizing two posts.

Mckmama lost an ad contract for declaring homosexual acts as sinful and inciting bigotry and prejudice on her blog while doing nothing for hours to calm the situation.

Focus on the family has cut ties with mckmama

Mckmamas husband has two domestic violence convictions on his record.

Mckmama has foreclosed on two homes, a vehicle repossessed, $50000 tax lien, and a very recent judgement of nearly $6000 against her husband and his business for not paying a supplier.

There are thousands of mommy bloggers out there who have NONE of these strikes against them. I do not blame them one bit for stating they do not endorse her or her blog and being very clear about it. I believe they took the high road for not listing the reasons they don't support her*

*I don't work for Lansinoh and have no idea if any of these reasons are accurate, just my PR/spokesman mind analyzing the situation

Anonymous said...

I come to read this blog to get information aNd have a sense of camaraderie. I think it is awful that today has become a snarkfest about this blogger and her giveaway. I think this company is awesome. Ms. MCKinney and her readers are out of line.e calling out this company. They provide a great product and are helpful to their customers. If the pumps were given by a 3rd party without Lansinoh's knowledge they should be able to say that and be done. Ms. McKinney needs to square herself with the fact that she misunderstood the situation. And let it be done. People should take their fighting back to Ms. mcKinney's blog rather than here where people come for support and care. Just my humble opinion as a loyal reader to this site.

Anonymous said...

I want to applaud Lansinoh for their handling of this situation. They were honest at every step of the way. Lansinoh is wise to distance themselves from Jennifer McKinney. I will be proud to recommend your products!

Anonymous said...

Anyone who thinks Jennifer McKinney did nothing wrong here and deserves an apology has absolutely no idea what they are talking about. JUST LIKE WHEN SHE PLAGIARIZED AND NEVER OWNED UP TO IT, she has again bent the rules to her own liking and thinks that passing around a few bible verses and turning herself into a martyr is the best way to deal with the repercussions of her tangled web of lies.

The fact of the matter here is that she LIED and neglected to abide by FTC guidelines on blog giveaways. She failed to follow those guidelines in several ways and I, an ethical blogger, hope that she is punished to the full extent by the FTC.

Boycott Lansinoh because Jennifer lied and refuses to come clean? Please. Utterly laughable.

It's nice to see a company being open and honest and refusing to allow themselves to appear as endorsing a blogger of such disturbingly low standards.

Anonymous said...

I am the head of a LaLeche league and we are huge supporters of Lansinoh products and I have to say that an issue with one small time mommy blogger and you WILL NOT make us change! We love your stance on breastfeeding and your support means so much. I just wanted you to know for every one person who may leave your product..there will be 5 more supporters to take their place! Keep up the good work and keep spreading the word about breastfeeding. Isn;t that what is really important to begin with?
You have my highest regards

Anonymous said...

This doesn't have to be difficult. Lansinoh has proven they are a reputable, professional, ethical company & absolutely did the right thing! So, thanks to Lansinoh!

Anonymous said...

Appreciate all you've done Lansinoh. Thank you for the clarification & for not endorsing Jennifer Mckinney! Sorry your company got involved in this mess. Jennifer Mckinney is always surrounded in controversy; hence, she has lost her revenue & relationships with numerous professional companies. They have all severed ties with her - for good, solid, factual reason. Thanks again!

Kara said...

Jennifer is bottle/formula feeding mother? It's obvious that she is not. She may feed her son breastmilk IN a bottle at times but she has not given Lachlan formula. She did have issues in the past with her supply so she had to resort to formula.

You negative folks need to go find a new hobby. You're rather obnoxious.

Anonymous said...

couldn't a third party retailer just be a PR company?? i don't think it matters WHO she says she got them from, she did her FTC duty by stating that she received them.

people just blow stuff out of proportion and that's so sad. seriously......... WHO CARES WHERE SHE GOT THEM FROM???? who cares? if it WAS directly from lansinoh, would that make you happier??? if she said she received them from a PR company, would that make you happier?

i know plenty review bloggers who state that they received Fisher Price toy to review and giveaway and NEVER NEVER ever say WHERE/WHO they got the toy from.

lovinsanta said...

Wow, this sure is a hot topic. However, I first must say to all those people who are jumping on a calling Jennifer all the hurtful/nasty names without even knowing her, doesn't say a whole lot about you as a person. I would also assume that non of you making those comments are Christians since a true Christian would not judge nor make such hurtful comments without having ALL the information to base your accusations. Funny that obviously none of you on the rampage to destroy know what a third party PR firm does...ummm they represent the company and work for said company. Therefore, if she got them from the third party, in turn, she got them from Lansinoh.

Also, I find it strange that "most" all of you hate mongers are anonymous...must be nice to hide behind that and at least Jennifer doesn't hide, and takes the blows as they come and addresses them. The funniest comment of all from one of the haters is when she says "the McMama followers are a special breed of blog readers"...well she must be a special breed herself since the only way for her to know about the "drama" is to have been following her. See even the haters can't stay away, they have to read too which helps her hits...LOVE IT!

Oh yea, Lansinoh from now on I will recommend all others companies to new moms in my position. I will also be letting my sister who works for an OBGYN know so she to can recommend other companies to new moms.

Anonymous said...

Thank you for your handling of this situation. Mckmama seems to think you owe her more of an apology and you maybe even did this to her on purpose (although, she did take that part out of her rant).

The woman stated herself many times before that she loves the drama of her blog and sometimes even has a hand in bringing it to her blog herself.

Best to stay on your high road and wash your hands of her completely.

I will not, however, use your products. ever.
Well, only because my children are well beyond breast feeding age & I have no plans to have more children. ;)

Anonymous said...

I also have to say your products are great. I recommend your products to all my new Mommy friends. The hospital I gave birth at freely handed out your products and I can't say enough good things about them. Please don't let the few bitter women who support Jennifer McKinney (aka: Mckmama) question anything you do. These are women with far too much time on their hands, looking for drama. Ignore them, and keep up the good work Lansinoh!

Deb Hull said...

Anon @Feb.9/8:04 PM - That’s quite a list! Why didn’t you mention the website (mckmamawithoutpity.com) where people can read even more about the source of these complaints? You should have introduced them to the website devoted to closely monitoring McKinney’s every word and action, 24/7.

I wonder how the “PR/spokesman minds” at Lansinoh would analyze my own list of actions by the women of MWOP? I think they'd be impressed by how far you're willing to go for your cause:

People conduct on-going public record searches looking for any and all information related the McKinneys’ financial and legal history. Good investigative techniques!

One frequent commenter explained how to find the exact geographic location where some of McKinney’s photographs were taken courtesy of GPS technology and a photo analyzing tool. The world now knows exactly where the family buys their tomatoes in the summer. Apparently because it matters. Also useful information for those who want to view the McKinneys in person!

Someone else suggested that a commenter living in McKinney’s area drive by her house at night and look in the windows to see if they’re actually closeted TV watchers. Great idea for an expose'!

When McKinney’s husband had a car for sale, someone called and pretended to be an interested buyer in order to get information needed to do a background check on the car. What…that’s not normal?

Someone called hospitals in McKinney’s area during one of her hospitalizations, posing as a concerned friend/relative hoping to get information to use against her. HIPAA is a good thing!

In all seriousness, these are the actions of women who have clearly crossed the line that separates legitimate criticism from obsession and harassment. This is not the first twitter and e-mail campaign directed at companies/organizations involved in some way with McKinney. It amazes me that these women manage to convince people they are your average, everyday consumers. I hope the people at Lansinoh won't cave in to pressure from people with agendas
and base their statements and actions only on the facts involved.

Anna said...

Wow, what a mess! I just wanted to say that I support Lansinoh completely. I think it's a shame that Mckinney is sending her dogs over here to attack this company instead of handling it herself. I have see too many lies from that woman so I wouldn't trust her as far as I could throw her.

I can't wait to use Lansinoh products in the fall when our first baby arrives! :)

Anonymous said...

I think the thing anyone on the fence about this issue needs to remember is that Jennifer McKinney has a track record of inflating her association with companies and organizations to gain attention. She has gone as far as lying to readers that she had just spoken with someone at Focus on the Family about work on a project when she had already been officially dropped from their organization sometime before that. This was verified with the organization after a supporter of FOF became concerned that they were associating with McKinney.

She's also admitted to plagiarizing content on her site (multiple instances) after first blaming the original author for stealing from HER.

Let's face it, she has a track record of dishonesty and questionable business practices. Lansinoh, on the other hand, has been a trusted company for many of we breastfeeding mothers and a company that has always conducted itself beyond reproach.

We can go back and forth on this issue all day, but only one of these parties has a long and sordid history of being untruthful.

lovinsanta said...

Isn't it funny the "lovers" of Lansinoh and supporters are "MOSTLY" all anonymous. Hmmm....probably the same person!

I never have seen so much hate from women towards another person, thinking there are a lot of jealous people. Each of you are always looking for the next thing to attack her for...GET A LIFE and maybe worry about someone you DO KNOW! You are NO BETTER than those hurtful hateful things you say about Jennifer McKinney, if not worse! I wouldn't want to be a friend of yours if you were the only one remaining...with friends like you who would need enemies.

Lansinoh to stand back and allow such things without following up doesn't say much about you as a company!

ainmemphis said...

I am amazed at how disliked a blogger can be when people can choose not to read. For someone to giveaway a great product and rave about a company it is strange that a company would be quick to not want any connection to someone supporting them. I am only an occasional reader but was excited about the chance to win a product I could not afford otherwise. I don't see any right or wrong here, just a bunch of silly over reacting.

Anonymous said...

Very well handled Lansinoh. You have quality products and handled this in a very professional manner. Thank you.

Anonymous said...

I applaud how Lansinoh handled this situation. I think Jennifer McKinney has been less than honest in MANY ways. Including this "giveaway." Her wrong deeds will catch up with her....

Anonymous said...

I think Jennifer tried to pretend the products was directly from Lansinoh so she could seem like she was much more important than she is. Third party...? You mean, like she ordered them from Amazon and then pretended they were given to her by Lansinoh because Lansinoh folks know her sooo well....?

Kay said...

To Deb Hull and ainmemphis - I would have to agree that there are people out there who are willing to go above and beyond to prove Jennifer is dishonest, and I can't say I understand their motivations. BUT, as I read the comments here from Jennifer's supporters I cannot help but notice the strange willingness to excuse all wrongdoing because of the lengths someone else has gone to in order to uncover it. Can I ask why that somehow justifies her behavior? I am not willing to make calls, send emails, etc to find out what she has been dishonest about, but when I see the evidence presented, I can't simply deny it because I think someone shouldn't have cared enough to discover it. You mention the incident with the sale of their car, and attack someone for calling about the ad, but the fact still remains that with that phone call it was proven that they were either lying about the car in an attempt to sell it, or she was lying on her blog about the car in the first place. You are saying this person who called a public ad for more information was out of line, but at what point do you address the McKinneys' role in the situations they find themselves in? You also mention someone calling the hospital when Jennifer makes it public knowledge that she is there. Do I think that is necessary? No. Did Jennifer lie about passing out and not making it to a wedding and instead ending up in the hospital? Yes. And when she gets caught in lies like this, it opens the door for people to then question her every time she claims to be in the hospital, or makes any claims for that matter. Anyone can call a hospital and ask the questions that were asked, whether they should or not. That doesn't change the fact that she was lying in the first place.

I clearly am not a fan of hers, and I read back and forth because I find both sides fascinating, but I think it's important for her supporters to realize that they don't actually know her either. This situation with Lansinoh is just another example where she misled her readers, didn't disclose where the pumps truly came from and then waited an unnecessarily long time to address the issue allowing the drama to continue, for what I can only assume was more exposure on her blog. Why is that? Not because her "naysayers" are mean, even if they are, but because she chose to do these things and it caught up with her.

Lansinoh, as a company, did not do anything wrong here. They did not supply Jennifer with the pumps directly as she stated clearly in her blog, and when she was confronted about this she handled it poorly. You are certainly welcome to continue supporting her for as long as you see reasonable, but please have the courtesy to allow others to have their own views and opinions. As silly as you find their obsession with her, they find yours equally as absurd.

Anonymous said...

So relieved to know Lansinoh is not affiliating themselves with Jennifer McKinney. They will continue to have my support as they have for many years. Thank you Lansinoh! :)

Anonymous said...

wow... nice job. way to jump the gun. This post makes you guys look like idiots. seriously.

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